Assistant Community Manager

Description

Are you tech savvy?

Do you love engaging with people?

Then this position is perfect for you.

Roles & Responsibilities

• Assists in following our emails inbound for new and current client requests.
• Helps in moderating Helpscout, Twitter, Telegram, Discord and other social media channels with standard replies as well as removing spammers.
• Getting to know the members. Review their profiles, check in with them, learn more about them.
• Assists in updating order spreadsheets and other client documents such as chargeback dispute files.
• Oversee and engage with the community
• Working with others on the team to maximize coordination and communication.
• Helps in organizing and promoting events. These consist of both online mastermind calls and offline meetups. It also includes gathering feedback and interests on these events.
• Making connections and introductions. This consists of being aware of what is happening and connecting the right people.
• Suggesting offers we should make for the community. What do members want? Let management know and let’s see if we can get something for them.
• Helps in analyzing data to check for errors and inaccuracies across the tracking sheets, order platforms, and communication channels.
• Follow up for pending payments and coordinate with the person responsible for payment disputes/verification.
• Aid in establishing steps to have a smoother and more efficient process.

Skills Required

• Excellent written and verbal communication skills.
• Attention to detail and A Problem Solver.
• Spreadsheets – Google Drive
• Knowledgeable with Helpscout, Telegram, Discord and Slack

About the Company

We are Shadstone, an IT marketing agency in Asia ran by Mike Michelini and an American in Asia for over 10 years. We have about 20 people mainly in Philippines, Vietnam, India, Hong Kong, Thailand, and Canada. We are totally working online, with flexible hours and using Slack and other Project management tools to keep things running smoothly.

Big Picture Of Your Role

We are hiring for the long term, we are long term planners and hiring strategically to match our company’s culture and goals. We are using a network of small websites to grow our internet marketing reach and also build up more business units. We hope to have you grow in our internet marketing agency and hope to have a long term career. Many have worked with us multiple years now, and some even for 5 or 6 years!

Follow our 3 Core Values (SLOT)

• Self Learner & Hungry
• Online work & Shares with others
• Teamwork & Collaboration