Crypto Community & Client Services Associate

Overview

Are you following the latest trends in crypto, NFTs, and web 3?

Want to work with a startup that is making moves in all of the above for the new internet!?

Then this position is perfect for you.

Roles & Responsibilities

• Following our emails inbound for new and current client requests.
• Moderating Helpscout, Telegram and Discord channels with standard replies as well as removing spammers.
• Assist in coordinating of the NFT issued
• Updating order spreadsheets and other client documents such as chargeback dispute files.
• Creating and Maintaining Client services SOP
• Working with others on the team to maximize coordination and communication.
• End to end process for Ambassador submissions/applications.
• Validate and update email list and scripts.
• Ensure that newsletters or announcements are sent out as scheduled.
• Analyzing data to check for errors and inaccuracies across the tracking sheets, order platforms, and communication channels.
• Follow up for pending payments and coordinate with the person responsible for payment disputes/verification.
• Establish steps to have a smoother and more efficient process.

Skills Required

• Excellent written and verbal communication skills
• Attention to detail and A Problem Solver
• Spreadsheets – Google Drive
• Knowledgeable with Helpscout, Telegram, Discord and Slack
• Knowledgeable with blockchain, crypto, and NFTs (preferably, but not a must)

Big Picture Of Your Role

We are hiring for the long term, we are long term planners and hiring strategically to match our company’s culture and goals. We are using a network of small websites to grow our internet marketing reach and also build up more business units. We hope to have you grow in our internet marketing agency and hope to have a long term career. Many have worked with us multiple years now, and some even for 5 or 6 years!